If you have any complaint, concern or praise about the care or service you have received from our clinic please let us know by email using the link below:
We operate an informal, confidential, in-house procedure which we hope will resolve any problems quickly and efficiently.
Written complaints should be addressed to the Medical Director, Professor Nick Macklon. We aim to acknowledge any complaint within two working days and provide an explanation within 10 working days. However, in some cases more time may be required.
At the end of the investigation you will be informed what conclusion has been reached and what (if any) action is required.
This procedure does not affect your right to make representations to the appropriate regulatory authority, however we would welcome the opportunity to resolve any issue with you directly in the first instance.
We welcome all feedback, both good and bad, because with your help we are able to continuously develop and improve our clinic and services.